Covid-19 and APLS courses

As we know, our health professionals are needed to support Australia's response to Covid-19

We're fully aware that the ongoing nationwide health emergency means we're unable to guarantee the delivery of our training programs in the immediate future.

As of 14th March 2020, all APLS courses until June 30th 2020 will be cancelled and future bookings will be temporarily suspended. 

If you have a course approaching in the next few months, we will be in touch with you very shortly, no need to contact our office.

We will be offering complimentary transfers to any course from July onwards or a full refund of your course fees. No cancellation, admin or transfer fees will be charged to any candidate. We aim to be as flexible and understanding of your circumstances as possible.

Thanks for bearing with us whilst we work through this and please check this page for ongoing updates. 

  • All APLS courses until June 30th postponed effective immediately
  • Intended resumption date of July 1st 2020 for courses
  • Future bookings for all courses temporarily suspended, we hope to lift this soon
  • Complimentary transfers to courses from July onwards for any impacted candidates, or full refunds available 
  • No cancellation, admin or transfer fees will be charged to any candidates
  • Candidates from cancelled courses between March and June will have priority on places for later courses
  • A process for candidates to reschedule their March to June booking is currently in development
  • If we can resume business as usual in July, we will aim to reschedule as many course dates as we can in late 2020/early 2021
  • Our PAC 2020 Conference in Melbourne will be postponed
  • FAQs for impacted candidates available below
  • Please bear with us and check this page for ongoing updates

APLS Board statement on COVID-19: All APLS courses postponed until July 2020

 

FAQs

I'm a candidate on a course between now and June 30th.

How do I reschedule my course?

We’ll be in touch with you. We’re working through the cancelled courses in date order with the most recent first, so hold tight if you haven’t heard from us yet. We can offer you a transfer to any course over the next 12 months; we can hold your booking until the situation stabilises; or we can offer you a full refund of your course fees. We are hoping to resume business as usual by July 1st and add more course dates for later in the year, but obviously the situation is fluid. As a candidate on a cancelled course you will have priority for any of the remaining courses in 2020 assuming they go ahead as planned.

We are currently working on a process to let you nominate a replacement course or hold your booking and go on a priority waiting list, so please bear with us on that.

How do I request a refund? 

We’ll be in touch with you to ask whether you would like to transfer, hold your booking, or request a refund. If you would prefer to cancel your booking, we will refund you in full. You may retain your course manual, no need to return that to APLS. If your refund request is urgent, please email courseenquiries@apls.org.au. Otherwise, please wait for us to contact you and let us know your preference then. 

What happens if I hold my booking?

You will have priority access to any course between now and December 2021, subject to availability. We will keep your course fees as credit for a place on a future course of your choosing, and we’re happy if you would like to wait until the situation stabilises and we can announce extra course dates. We are currently working on a process to manage this, so please bear with us on that.

Will I be charged any fees? 

No. No change, cancellation or admin fees will be charged to any candidate. The usual APLS cancellation policy will be suspended until further notice. If you decide to cancel your booking, we will refund you in full. You may retain your APLS manual, no need to return that to us. We fully understand how fast-moving and demanding the situation is for our vital health care workers and we will try and be as flexible as possible to support you.

Can I still access my pre-course online learning? 

Yes, your e-learning access will still be available up to the date of your face-to-face course and for one month after. If you choose to reschedule or hold your booking, we will adjust your e-learning access dates to match your new course date. Your progress in the e-learning will be retained for whenever your rescheduled course takes place.   

Do I have to return my APLS manual?

No. If you would prefer to cancel your booking, we will refund you in full and you can retain your APLS manual. 

Will APLS reimburse the cost of my flights and accommodation?

No. Please speak to your airline and accommodation provider directly as most industries are showing flexibility.

Will my course be rescheduled in the same venue?

We have to monitor the situation before looking again at our course calendar, but our best hopes are to add as many courses for late 2020 and into 2021 to make up the shortfall. As much as possible we will try to organise these in the same venues and locations as our cancelled courses. Please watch this space and we will keep you informed.

 

I'm a candidate on a course after July 1st.

What happens if my course gets cancelled and when will I find out?

We will be in touch with you as soon as a decision is made on courses taking place from July 1st onwards. We don’t cancel courses lightly as we understand the difficulties of organising leave and travel around an event. Our Board and CEO will be continually reviewing the situation as it develops and you will be the first to know if we need to postpone your course. At the moment we fully intend for these courses to go ahead, but we will see how the situation evolves.

I need to reschedule my course. How do I do that? 

If you know now that you won’t be able to attend your course later in the year due to Covid-19, let us know. You can contact the APLS head office via 03 8672 2800 or info@apls.org.au. Please read the section above regarding how to reschedule your course; you can either choose a course date later in the year or we can hold your booking for any course up to December 2021. We’re currently working on a process regarding rescheduling course dates and will update this page as soon as that’s ready. 

How do I request a refund? 

If you would prefer to cancel your booking, we will refund you in full and you can retain your APLS manual. We’ll be in touch with you to ask whether you would like to transfer, hold your booking, or request a refund. If you would like a refund now, please email courseenquiries@apls.org.au. Otherwise, please wait for us to contact you and let us know your preference then. 

What happens if I hold my booking?

You will have priority access to any course between now and December 2021, subject to availability. We will keep your course fees as credit for a place on a future course of your choosing, and we’re happy if you would like to wait until the situation stabilises and we can announce extra course dates. We are currently working on a process to manage this, so please bear with us on that.

Will I be charged any fees? 

No. No change, cancellation or admin fees will be charged to any candidate. The usual APLS cancellation policy will be suspended until further notice. If you decide to cancel your booking, we will refund you in full. You may retain your APLS manual, no need to return that to us. We fully understand how fast-moving and demanding the situation is for our vital health care workers and we will try and be as flexible as possible to support you.

If I cancel, do I have to return my APLS manual?

No. If you would prefer to cancel your booking, we will refund you in full and you can retain your APLS manual. 

Can I still access my pre-course online learning? 

Yes, your e-learning access will still be available up to the date of your face-to-face course and for one month after. If you choose to reschedule or hold your booking, we will adjust your e-learning access dates to match your new course date. Your progress in the e-learning will be retained regardless.  

 

I'd like to make a new booking for a course. 

Can I still book for future courses?

Right at this moment, no; but soon we hope you will be able to. We have suspended bookings temporarily to give us time to take stock and to give candidates on cancelled courses priority to transfer to courses later in 2020. We are working on some processes and should be reopening general bookings for courses after July 1st in the near future. Thanks for bearing with us.

If my circumstances change due to the Covid-19 outbreak, will I be able to change or cancel my booking?

Yes, of course. No fees will be charged to any candidate who needs to reschedule or cancel their booking due to Covid-19 and the current APLS cancellation policy does not apply. 

 

When will APLS courses be back to normal?

In short, we don’t know. We are treating courses from July 1st as business as usual and are working with the expectation that these will go ahead. The situation is however very fluid and unpredictable and we will continue to take advice from our Board, State Health Authorities and the Government. We will recommence courses as soon as we can guarantee the highest quality of teaching and the highest quality of safety for our candidates and faculty. We hope this is July but we will continue to update our website and our members via email with the latest developments.  

 

I'm an APLS instructor and am due to teach on a course.

Do I need to contact the office?

No. We will be in touch if anything changes with a course you are assigned for. If you are due to teach on a course after July 1st and you need to withdraw, then please let us know via the usual channels.

When will I find out if my course is cancelled?

If your course was between now and June 30th then your course will not go ahead. For courses after that date we are assuming business as usual at this point, and will let you know if anything changes.

Can I still nominate to instruct on courses?

Yes. Please feel free to continue to nominate for instructor places after July 1st using Choose your Courses, with the understanding that the situation is very fluid. Keep an eye on the APLS website and any email communications from APLS, we will do our best to keep you up to date.

 

I’m a PLS candidate, has my course been cancelled?

If your course is between now and June 30th then yes, your course will not go ahead. Your local hospital / PLS course provider will be in touch. If you have any queries please contact them as a first point of communication.

 

I’m interested in the Paediatric Acute Care Conference in 2020. Will the event still go ahead?

No. Due to the continued uncertainty we have cancelled PAC 2020 which was due to take place in Melbourne in late October. We will be back bigger and better with PAC 2021 in New Zealand in late October next year. You can still watch sessions from PAC Conferences via the APLS Vimeo channel, free and on demand.