APLS Course Cancellation & Refund Policy
The following conditions apply to all courses offered by APLS. Making a booking with APLS implies full acceptance of these conditions. For specific policies on PAC Conference bookings please see Section 2.
Cancelling a course close to commencement date affects everybody on the course. Cancelling or changing a course should be considered a last resort. The following terms apply:
1.1a COVID-19 considerations: consider local courses
We ask that, as far as possible, candidates book an APLS course in their home state or city / town for the remainder of 2020 due to the uncertainty caused by the COVID-19 pandemic.
Federal, state and local health authority guidelines may result in travel restrictions, border closures or other unforeseen circumstances that could lead to the cancellation of APLS courses at short notice.
We therefore strongly recommend only taking an APLS course close to you to minimise the potential impact of such restrictions.
If you choose to book an APLS course outside of your home state, APLS will not be liable for any travel, accommodation or other costs incurred due to events beyond our control related to COVID-19.
1.1b COVID-19 considerations: fees and refunds
In terms of course fees and administration fees, we will offer as much flexibility as possible.
No change, administration or cancellation fees will be applied to any candidate who needs to reschedule or cancel their booking due to COVID-19.
For 2020 courses, please disregard the fees listed in sections 1.1, 1.2 and 1.3 below. If you do need to change or cancel your booking, we would appreciate as much notice as possible so we can offer your place to another candidate.
All course refunds and changes to your booking will be subject to an administrative fee of 20% of the course fees plus bank charges. Bank charges will vary depending on the bank transaction and card used.
No refund will be given to cancellations within six weeks of the course commencement date, irrespective of the date the booking was made. Typically a candidate will require 6-8 weeks preparation time for an APLS course.
A full refund minus bank costs and an administrative fee of 20% of the course fees will be given to cancellations outside of six weeks of the course commencement date.
In order to transfer to another course the administration fee of 20% of the course fees plus bank charges is payable immediately.
1.3 Changes to your booking
No changes will be made to booking within six weeks of the course commencement date.
Outside of six weeks, in certain circumstances at the discretion of APLS, candidates may change their booking from one course to another. Course fees will be carried over to the new course, plus a 20% administration fee, to be paid by the candidate before registration can be processed. Changing courses will be subject to availability. Candidates will be solely responsible for contacting APLS within 6 months of their initial approved changed date to advise of their preferred APLS course.
Candidates who cancel or request course date transfer for a second or subsequent time (regardless of when the cancellation/transfer requests occur and circumstances) will forfeit their course fee and therefore will receive no refund. In this circumstance payment for the full course fee again will be required to secure a place on the course.
1.4 Return of materials
All course materials must be returned to APLS prior to a refund being issued. If the course manual is retained, a fee of $115 incl postage and handling will be deducted from the refund amount.
1.5 Refund application process
Refund applications must be made in writing and submitted to APLS clearly stating the course dates and location prior to a refund being issued.
Please allow up to 15 days for your refund to be processed. All refunds will be provided via the original method of payment.
1.6 Applicable events
This cancellation and refund policy applies to: all APLS, PLS, GIC and PAC Conference courses and events managed by APLS. For a list of current course fees, please see www.apls.org.au
All refunds and cancellation fees will be administered at the sole discretion of APLS management.
2.1 PAC Conferences
Cancellations must be notified in writing to firstname.lastname@example.org
- Before 30 August 2020 will incur a A$150.00 cancellation fee
- Before 27 September 2020 will receive a 50% refund of fees paid
- After 27 September 2020 there will be no refund